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Your Data and How We Handle It

dbabylon holds only what the account needs: your registration details, the payment references behind each ringgit that moves, and the round history you can ask us about.

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dbabylon Your Data and How We Handle It
ACCOUNT SECURITY

How We Protect and Keep Records

Signing in takes a password you set plus a one-time code sent to the number you registered, so a fresh phone still needs that second step before the lobby opens. Wallet and payment references sit apart from the lobby you play in and are used only to settle a deposit, a withdrawal or a dispute over a round. The team sees what the task needs and nothing more. Records are kept while your account is open and for a set period afterwards under local record-keeping rules.

Signing in safely

Your password plus a one-time code to your registered Malaysian number covers every login, and we flag a session that starts from a device we have not seen before.

Cookies in plain terms

Cookies keep you signed in, remember whether you picked English or another language, and show which parts of the lobby get used; clearing them in your browser settings is your call.

Payment records

A deposit through Touch 'n Go eWallet, Boost or GrabPay leaves a reference we hold against your account, so a missing credit can be traced and answered without guesswork.

Retention and closure

Close your account and play history stops being used for anything new, but payment records stay for the period local rules set before they are cleared.

PRIVACY CONTACT

Reaching Us About Your Data

A privacy question should not be hard to ask. Sign in, open live chat from your account area, and the thread stays tied to your account, whether you are a player in Kuala Lumpur or elsewhere in the country. Our team confirms you are the account holder before changing or releasing anything. Prefer to write? Use the support contact shown inside your account and we will reply to the registered number or email on file.

Live chat inside your account Open live chat after signing in and the conversation carries your account ID, so the person helping you already sees the wallet and payment references in question.
Changing your stored details Ask us to correct a phone number, address or bank account and we verify the change against your registered details first, then confirm once the record is updated.
Requests about your data Whether access, correction or deletion applies to you depends on local law; send the request through live chat and we will explain exactly what we can act on.

Privacy Questions We Get Asked

These are the privacy questions that reach our live chat most often: what we hold about your account, who else sees it, and how you get a record corrected. Short answers sit below. If yours is not here, ask us directly and we will come back to you in the same thread. Rights and access depend on local law and are available where local law permits.

Your registration details, the contact number you verify with, and the wallet or bank references behind each deposit and withdrawal, including payments made through Touch 'n Go eWallet, Boost or DuitNow.

Yes. Ask through live chat while signed in and we will confirm what we hold. Which rights apply to you depends on local law, and we will say so plainly.

No. Data goes to payment partners and game providers only where it is needed to settle a transaction or run a round you have opened, and to authorities where the law requires it.

They keep you signed in, remember your language setting and count which sections get used. You can block or clear them in your browser, though parts of the lobby will then stop loading correctly.

For as long as your account is open, plus a set period after it closes, because record-keeping rules here require payment history to be kept. After that we clear what is no longer needed.

Open live chat from your account and say what should change. We verify you are the account holder first, then confirm what we can act on under local law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.